{"id":8358,"date":"2025-10-09T07:22:26","date_gmt":"2025-10-09T07:22:26","guid":{"rendered":"https:\/\/cmacademy.events\/?post_type=ht_kb&#038;p=8358"},"modified":"2025-10-09T07:30:58","modified_gmt":"2025-10-09T07:30:58","slug":"hvorfor-er-en-faktura-i-minus-og-en-anden-i-plus-pa-den-samme-ordre","status":"publish","type":"ht_kb","link":"https:\/\/cmacademy.events\/da\/knowledge-base\/hvorfor-er-en-faktura-i-minus-og-en-anden-i-plus-pa-den-samme-ordre\/","title":{"rendered":"Hvorfor er \u00e9n faktura i minus og en anden i plus p\u00e5 den samme ordre?"},"content":{"rendered":"\n<p>Du kan nogle gange opleve, at \u00e9n faktura p\u00e5 en ordre er i minus, mens en anden er i plus.<\/p>\n\n\n\n<p>Dette sker typisk, hvis der er udstedt en kreditnota p\u00e5 en ordre, hvor deltageren allerede har foretaget en betaling, og refunderingen er h\u00e5ndteret manuelt.<br>Hvis refunderingen er blevet registreret p\u00e5 den oprindelige faktura i stedet for p\u00e5 kreditnotaen, vil den ene faktura v\u00e6re i minus og den anden i plus<\/p>\n\n\n\n<p>Selve ordren g\u00e5r stadig i nul, men fakturaerne stemmer ikke overens.<\/p>\n\n\n\n<p>Dette g\u00e6lder kun, hvis refunderingen er foretaget manuelt.<br>Hvis refunderingen er h\u00e5ndteret gennem <strong>CMPM (Conference Manager Payment Management)<\/strong>, bliver den automatisk registreret korrekt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">S\u00e5dan retter du fejlen<\/h3>\n\n\n\n<p>Du skal f\u00f8rst nulstille den oprindelige faktura ved at registrere en indbetaling og derefter registrere udbetalingen korrekt p\u00e5 kreditnotaen.<\/p>\n\n\n\n<style>\n  .guide-box {\n    background: #9CCC3D;\n    padding: 0.5rem 2rem;\n    border-radius: 16px;\n    font-family: 'Titillium Web', sans-serif;\n    font-size: 0.95rem;\n    color: black;\n    width: 100%;\n    max-width: none;\n    margin: 2rem 0;\n    display: flex;\n    align-items: center;\n    gap: 1rem;\n    box-sizing: border-box;\n  }\n\n  .animated-icon {\n    width: 48px;\n    height: auto;\n    animation: click 1.5s infinite;\n    transform-origin: center center;\n  }\n\n  @keyframes click {\n    0%, 100% { transform: scale(1); }\n    10% { transform: scale(0.9); }\n    20% { transform: scale(1); }\n  }\n<\/style>\n\n<div class=\"guide-box\">\n  <img decoding=\"async\" src=\"https:\/\/cmacademy.events\/wp-content\/uploads\/2025\/04\/Group-261.png\" alt=\"\" class=\"animated-icon\" aria-hidden=\"true\" role=\"presentation\"\/>\n  <p style=\"margin: 0;\">\n    Find ordren p\u00e5 ordrelisten, og \u00e5bn ordredetaljerne. Klik p\u00e5 <strong>Fakturaoversigt<\/strong>, mark\u00e9r den oprindelige faktura, og klik p\u00e5 <strong>Registr\u00e9r betaling<\/strong>.  \n    V\u00e6lg <strong>Bel\u00f8b modtaget<\/strong>, indtast bel\u00f8bet, tilf\u00f8j en kort kommentar til loggen, og klik <strong>Bekr\u00e6ft<\/strong>.  \n    Mark\u00e9r derefter kreditnotaen, klik igen p\u00e5 <strong>Registr\u00e9r betaling<\/strong>, v\u00e6lg <strong>Bel\u00f8b udbetalt<\/strong>, indtast bel\u00f8bet, tilf\u00f8j en kommentar, og klik <strong>Bekr\u00e6ft<\/strong>.\n  <\/p>\n<\/div>\n\n\n\n\n<p>Dette sikrer, at b\u00e5de fakturaen og kreditnotaen stemmer, og at betalingerne er korrekt registreret p\u00e5 ordren.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Du kan nogle gange opleve, at \u00e9n faktura p\u00e5 en ordre er i minus, mens en anden er i plus. Dette sker typisk, hvis der er udstedt en kreditnota p\u00e5 en ordre, hvor deltageren allerede har foretaget en betaling, og refunderingen er h\u00e5ndteret manuelt.Hvis refunderingen er blevet registreret p\u00e5 den oprindelige faktura i stedet for &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/cmacademy.events\/da\/knowledge-base\/hvorfor-er-en-faktura-i-minus-og-en-anden-i-plus-pa-den-samme-ordre\/\" class=\"more-link\">L\u00e6s resten<\/a><\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[275],"ht-kb-tag":[5680,5679,3408,493,4888,5677,5681,5678,500,3416],"class_list":["post-8358","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ofte-stillede-sporgsmal","ht_kb_tag-amount-paid-out","ht_kb_tag-amount-received","ht_kb_tag-credit-note-da","ht_kb_tag-faktura","ht_kb_tag-invoice-overview-da","ht_kb_tag-negative-invoice","ht_kb_tag-order-balance","ht_kb_tag-positive-invoice","ht_kb_tag-refundering","ht_kb_tag-register-payment-da","entry"],"_links":{"self":[{"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/ht-kb\/8358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/comments?post=8358"}],"version-history":[{"count":3,"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/ht-kb\/8358\/revisions"}],"predecessor-version":[{"id":8363,"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/ht-kb\/8358\/revisions\/8363"}],"wp:attachment":[{"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/media?parent=8358"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/ht-kb-category?post=8358"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/cmacademy.events\/da\/wp-json\/wp\/v2\/ht-kb-tag?post=8358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}