{"id":8799,"date":"2025-10-09T07:22:26","date_gmt":"2025-10-09T07:22:26","guid":{"rendered":"https:\/\/cmacademy.events\/knowledge-base\/varfor-ar-en-faktura-negativ-och-en-annan-positiv-pa-samma-order\/"},"modified":"2025-10-16T09:30:39","modified_gmt":"2025-10-16T09:30:39","slug":"varfor-ar-en-faktura-negativ-och-en-annan-positiv-pa-samma-order","status":"publish","type":"ht_kb","link":"https:\/\/cmacademy.events\/sv\/knowledge-base\/varfor-ar-en-faktura-negativ-och-en-annan-positiv-pa-samma-order\/","title":{"rendered":"Varf\u00f6r \u00e4r en faktura negativ och en annan positiv p\u00e5 samma order?"},"content":{"rendered":"\n<p>Ibland kan du se att en faktura p\u00e5 en order visas som negativ, medan en annan visar ett positivt belopp.<\/p>\n\n\n\n<p>Detta h\u00e4nder vanligtvis om en kreditnota har skapats f\u00f6r en order d\u00e4r deltagaren redan har gjort en betalning, och \u00e5terbetalningen har hanterats manuellt.<br>Om \u00e5terbetalningen har registrerats p\u00e5 den ursprungliga fakturan i st\u00e4llet f\u00f6r p\u00e5 kreditnotan kommer en faktura att visas som negativ och den andra som positiv.<\/p>\n\n\n\n<p>Sj\u00e4lva ordern balanserar fortfarande till noll, men fakturorna st\u00e4mmer inte \u00f6verens.<\/p>\n\n\n\n<p>Detta g\u00e4ller endast om \u00e5terbetalningen har gjorts manuellt.<br>Om \u00e5terbetalningen har hanterats via <strong>CMPM (Conference Manager Payment Management)<\/strong> registreras den automatiskt p\u00e5 r\u00e4tt s\u00e4tt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">S\u00e5 korrigerar du felet<\/h3>\n\n\n\n<p>Du beh\u00f6ver f\u00f6rst \u00e5terst\u00e4lla den ursprungliga fakturan genom att registrera en inbetalning, och sedan registrera utbetalningen korrekt p\u00e5 kreditnotan.<\/p>\n\n\n\n<style>\n  .guide-box {\n    background: #9CCC3D;\n    padding: 0.5rem 2rem;\n    border-radius: 16px;\n    font-family: 'Titillium Web', sans-serif;\n    font-size: 0.95rem;\n    color: black;\n    width: 100%;\n    max-width: none;\n    margin: 2rem 0;\n    display: flex;\n    align-items: center;\n    gap: 1rem;\n    box-sizing: border-box;\n  }\n\n  .animated-icon {\n    width: 48px;\n    height: auto;\n    animation: click 1.5s infinite;\n    transform-origin: center center;\n  }\n\n  @keyframes click {\n    0%, 100% { transform: scale(1); }\n    10% { transform: scale(0.9); }\n    20% { transform: scale(1); }\n  }\n<\/style>\n\n<div class=\"guide-box\">\n  <img decoding=\"async\" src=\"https:\/\/cmacademy.events\/wp-content\/uploads\/2025\/04\/Group-261.png\"\n       alt=\"\" class=\"animated-icon\" aria-hidden=\"true\" role=\"presentation\">\n  <p style=\"margin: 0;\">\n    G\u00e5 till <strong>orderlistan<\/strong> och \u00f6ppna <strong>orderdetaljerna<\/strong>. Klicka p\u00e5 <strong>\u00d6versikt \u00f6ver fakturor<\/strong>, v\u00e4lj den ursprungliga fakturan och klicka p\u00e5 <strong>Registrera betalning<\/strong>. V\u00e4lj <strong>Erh\u00e5llet belopp<\/strong>, ange beloppet, l\u00e4gg till en kort kommentar f\u00f6r loggen och klicka p\u00e5 <strong>Bekr\u00e4fta<\/strong>. V\u00e4lj sedan <strong>kreditnotan<\/strong>, klicka p\u00e5 <strong>Registrera betalning<\/strong> igen, v\u00e4lj <strong>Utbetalt belopp<\/strong>, ange beloppet, l\u00e4gg till en kommentar och klicka p\u00e5 <strong>Bekr\u00e4fta<\/strong>.\n  <\/p>\n<\/div>\n\n\n\n\n<p>Detta s\u00e4kerst\u00e4ller att b\u00e5de fakturan och kreditnotan \u00e4r balanserade och att betalningarna \u00e4r korrekt registrerade i ordern.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ibland kan du se att en faktura p\u00e5 en order visas som negativ, medan en annan visar ett positivt belopp. Detta h\u00e4nder vanligtvis om en kreditnota har skapats f\u00f6r en order d\u00e4r deltagaren redan har gjort en betalning, och \u00e5terbetalningen har hanterats manuellt.Om \u00e5terbetalningen har registrerats p\u00e5 den ursprungliga fakturan i st\u00e4llet f\u00f6r p\u00e5 kreditnotan &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/cmacademy.events\/sv\/knowledge-base\/varfor-ar-en-faktura-negativ-och-en-annan-positiv-pa-samma-order\/\" class=\"more-link\">Forts\u00e4tt l\u00e4sa<span class=\"screen-reader-text\"> \u201dVarf\u00f6r \u00e4r en faktura negativ och en annan positiv p\u00e5 samma order?\u201d<\/span><\/a><\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[426],"ht-kb-tag":[5712,5711,4381,542,5413,5709,5713,5710,549,5485],"class_list":["post-8799","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-vanliga-fragor","ht_kb_tag-amount-paid-out","ht_kb_tag-amount-received","ht_kb_tag-credit-note-sv","ht_kb_tag-invoice-sv","ht_kb_tag-invoice-overview-sv","ht_kb_tag-negative-invoice","ht_kb_tag-order-balance","ht_kb_tag-positive-invoice","ht_kb_tag-refund-sv","ht_kb_tag-register-payment-sv","entry"],"_links":{"self":[{"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/ht-kb\/8799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/comments?post=8799"}],"version-history":[{"count":2,"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/ht-kb\/8799\/revisions"}],"predecessor-version":[{"id":8802,"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/ht-kb\/8799\/revisions\/8802"}],"wp:attachment":[{"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/media?parent=8799"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/ht-kb-category?post=8799"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/cmacademy.events\/sv\/wp-json\/wp\/v2\/ht-kb-tag?post=8799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}