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Why is there a queue on my event?

The queue helps make the signup process smooth and fair when many people try to register at the same time. This happens with events that have a high urgency to sign up. When too many requests come in at once, the system automatically activates a queue to handle the traffic efficiently and prevent errors.

Queues are usually activated when:

  • A large number of participants try to register at the same time.
  • The event setup is very complex, such as multiple participant categories, multiple options, programme tracks, accommodation options, and payment processing.
  • The system detects activity that looks like a denial-of-service (DoS) attack.

To avoid enabling a queue, you can invite participants in smaller groups or avoid setting a specific signup opening time.

The queuing system ensures fairness by allowing participants to register in the order they arrive, without overloading the system. This way, everyone gets a chance to sign up without delays or technical issues, keeping the process smooth for both you and your participants.

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