FAQ

You might come across this message if you are trying to access protected pages, for example the overview of your...

The event overview displays the participation types available for your events. If you’ve selected Hybrid for any participant category, or...

Do you get the message “External login is not enabled on the website. Go to “Website pages” in order to...

Verification codes are sent to participants when they access protected pages, like their registration, to ensure their data and event...

The confirmation will show the text relevant to the selected participation type for your participant categories. If you wish to...

As an administrator, you can manually register participants for your event, which is useful if a participant needs assistance with...

Preview emails let you see how your email will look in an inbox and help you tweak its design. If...

When your email dispatch is marked as “sending,” it means the system is still processing and delivering it. This can...

Conference Manager stores your event and its data for a limited time in compliance with established data storage regulations. When...

When you add people to the invitation list, they will stay there unless either you or your colleagues delete them....

If you’ve copied an event, it’s a good idea to check and update any old information or settings that don’t...

If you see an error message when uploading your invitation list, it could be due to a few reasons. First,...

The queue helps make the signup process smooth and fair when many people try to register at the same time....

If you’ve sent out emails, you can check if any emails failed to send and resend them if needed. To...

You can attach PDFs to system emails like the confirmation and the ticket. However, for invitations and other emails, you...