FAQ

Why am I seeing the “Confirm your identity” page? You might come across this message if you are trying to access protected pages, for example the overview of your own registration. Confirm your identity by… Why is my event “Hybrid” on the event overview? The event overview displays the participation types available for your events. If you’ve selected Hybrid for any participant category, or if you’ve chosen both online and… How do I activate the page for External Logins? Do you get the message “External login is not enabled on the website. Go to “Website pages” in order to activate.”? If your external logins should… How do I deactivate verification codes? Verification codes are sent to participants when they access protected pages, like their registration, to ensure their data and event information are secure with two-factor authentication.… Why does both physical and online participation appear on the confirmation? The confirmation will show the text relevant to the selected participation type for your participant categories. If you wish to change the participation types, you can… How do I register a participant as admin? As an administrator, you can manually register participants for your event, which is useful if a participant needs assistance with registration or is unable to sign… Why do my links not work in preview emails? Preview emails let you see how your email will look in an inbox and help you tweak its design. If links in the preview don’t work… Why does my email say “Sending”? When your email dispatch is marked as “sending,” it means the system is still processing and delivering it. This can take some time, depending on the… Why is my event going to be deleted? Conference Manager stores your event and its data for a limited time in compliance with established data storage regulations. When you create an event, the entered… Why are people disappearing from the invitation list? When you add people to the invitation list, they will stay there unless either you or your colleagues delete them. However, once you send out invitations… How do I delete an old text in the confirmation? If you’ve copied an event, it’s a good idea to check and update any old information or settings that don’t fit your current event. The confirmation… Why does my upload of the invitation list fail? If you see an error message when uploading your invitation list, it could be due to a few reasons. First, it might have to do with… Why is there a queue on my event? The queue helps make the signup process smooth and fair when many people try to register at the same time. This happens with events that have… Where can I see failed emails? If you’ve sent out emails, you can check if any emails failed to send and resend them if needed. To view your email dispatches: Click on… How can I attach a file to an email? You can attach PDFs to system emails like the confirmation and the ticket. However, for invitations and other emails, you can include files by creating a…