FAQ

What do I do if I have forgotten my username or password? If you’ve forgotten your username or password, click Forgotten username or password? on the login page. You’ll be asked to enter the email address linked to… Why do I have to confirm my IP address when logging in? When logging into your account from a new IP address, you’ll need to confirm your identity as part of our two-factor verification process. This extra step… How do I add my colleague to my event? Adding colleagues to your event is a great way to give them admin rights and help with planning. It’s also useful if you’re unavailable due to… Where can I turn on notifications for my events? If you’d like to receive automatic email notifications for your events — like an email for every signup, weekly reports, or alerts when an option is… How do I disable the order responsible step? If your event has pricing, the order responsible step will automatically be included in your registration form. This step allows the participant to assign a person… How do I transfer my account to another person? If you want to transfer your Conference Manager account/license to another person, e.g. your colleague, you can simply change the personal information. To do this, click… How can I skip the first page of the registration where you choose a participant category? If you want to skip the page with the boxes showing the participant categories during registration, you need to change the display of participant categories on… How do I re-send a failed email? If an email was not delivered successfully, you can easily correct the email address and re-send it. Go to Communication → Sent emails. Find the email… How do I move a participant to another event? It is not possible to move a participant directly from one event to another.If a person needs to switch to a new event, you must first… Why is my front page not showing on my event? If you cannot see your front page when testing your website and your link, it may be because you forgot to publish the page in the… Why are my changes in Conference Manager not showing? When you make changes in Conference Manager (e.g., if you have added an image in the Website Designer or updated something in the Materials section), you… How do I create a new participant category? If you want to offer different ticket types or registration options, you can create additional participant categories in your event. Go to The event → Basic… Why can’t my participant enter an electronic address (e.g. EAN, GLN or Peppol ID)? The field for entering an electronic address (such as a GLN, EAN or Peppol ID) is locked until the Country field has been selected for the… How do I create a link to a hidden participant category? If you have an open event website, but want to give access to a participant category that is not available to everyone on your event page,… How do I change the participant category for a participant? If a participant has been registered in the wrong participant category, you can easily move them to another category. Go to Participants → Participant list, and…