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FAQ
Participant says they have paid – why can I not see the payment on their order?
If you are using Conference Manager Payment Management and a participant has paid by bank transfer, there are two common...
How many licenses do I have?
You can view your organisation’s licenses and manage access yourself: Open one of your events → Click on The Event....
I changed the participant category for a participant – how do I update the companion’s category too?
Changing the participant’s category does not automatically update the companion’s category. It’s not possible to change the companion’s category directly....
How do I change the sender details on the invoice?
The sender information shown on the invoice – such as name, address, and VAT number – comes from the organiser...
How do I change the URL address for my event website?
If you want to change the URL (web address) of your event site, you can do this in the website...
What is a vCard?
A vCard is a digital business card that can be scanned and saved directly to a phone or address book....
Where can I see the prices for the different add-on features in Conference Manager?
To see which add-on modules and features are available — and what they cost — click on your username in...
How do I activate e-invoicing?
If your event includes payments and you are using Conference Manager to handle invoicing, you can enable e-invoicing in the...
What is the difference between the different levels of two-factor protection for my event?
Two-factor protection (2FA) for your event adds an extra layer of security when participants register or edit their registration. In...
When should I allow or disallow duplicates in my information fields?
When creating information fields in your participant categories, you can choose whether an information field should allow duplicate entries or...
How do I send a reminder for an unpaid invoice?
If you are invoicing through Conference Manager and an order has an unpaid invoice where the payment deadline has been...
How do I send an invoice?
To send invoices in Conference Manager, make sure the correct settings are enabled for your event. Go to The event...
How do I cancel an order and issue a credit note?
If you invoice through Conference Manager and need to cancel an order and issue a credit note, you can do...
How do I move a paid amount from one invoice to another?
If you are using invoicing in Conference Manager and want to move a paid amount from one invoice to another,...
How do I delete a participant from the participant list?
If you need to remove a participant from your event, you can do so directly from the participant list. Here’s...
