FAQ

Participant says they have paid – why can I not see the payment on their order? If you are using Conference Manager Payment Management and a participant has paid by bank transfer, there are two common reasons why the payment might not… How many licenses do I have? You can view your organisation’s licenses and manage access yourself: Open one of your events → Click on The Event. Click Add/remove colleague in the Colleague… I changed the participant category for a participant – how do I update the companion’s category too? Changing the participant’s category does not automatically update the companion’s category. It’s not possible to change the companion’s category directly. Instead, you’ll need to remove the… How do I change the sender details on the invoice? The sender information shown on the invoice – such as name, address, and VAT number – comes from the organiser details set up in the event.… How do I change the URL address for my event website? If you want to change the URL (web address) of your event site, you can do this in the website settings – but only when the… What is a vCard? A vCard is a digital business card that can be scanned and saved directly to a phone or address book. By including a vCard QR code… Where can I see the prices for the different add-on features in Conference Manager? To see which add-on modules and features are available — and what they cost — click on your username in the top-right corner of the screen… How do I activate e-invoicing? If your event includes payments and you are using Conference Manager to handle invoicing, you can enable e-invoicing in the event settings. Go to The event… What is the difference between the different levels of two-factor protection for my event? Two-factor protection (2FA) for your event adds an extra layer of security when participants register or edit their registration. In Conference Manager, you can choose between… When should I allow or disallow duplicates in my information fields? When creating information fields in your participant categories, you can choose whether an information field should allow duplicate entries or not. This setting helps control the… How do I send a reminder for an unpaid invoice? If you are invoicing through Conference Manager and an order has an unpaid invoice where the payment deadline has been exceeded, you can send a reminder… How do I send an invoice? To send invoices in Conference Manager, make sure the correct settings are enabled for your event. Go to The event → Basic setup → Settings and… How do I cancel an order and issue a credit note? If you invoice through Conference Manager and need to cancel an order and issue a credit note, you can do this directly in the system. How… How do I move a paid amount from one invoice to another? If you are using invoicing in Conference Manager and want to move a paid amount from one invoice to another, you can easily do this directly… How do I delete a participant from the participant list? If you need to remove a participant from your event, you can do so directly from the participant list. Here’s how: Go to Participants → Participant…