FAQ

What is the difference between personal email addresses and group emails when adding potential participants to the invitation list? When adding potential participants to your invitation list, you can choose between two options: Personal email addresses and Group emails. The main difference is how the… Why are my participants receiving an email with a verification code? If two-factor protection is enabled on your event, a verification code is sent when someone tries to access a personal invitation or registration. The code acts… What is an event code – and how is it used? An event code can be created for your event website or for one or more participant categories.It can be used to generate a direct registration link,… Why is one invoice negative and another positive on the same order? You may sometimes see that one invoice on an order appears as negative while another shows a positive amount. This typically happens if a credit note… How do I schedule an email dispatch? If you want to send an email at a specific date and time — for example, invitations, reminders, or follow-ups — you can schedule the dispatch… CM Events FAQ Find quick answers to the most common questions about CM Events. How do I change the language in the app? The app automatically follows the language… What is reservation of choices during registration? If your event includes limited options — such as seats, hotel rooms, workshops, or items under options — you can enable a reservation timer.This ensures that… What is an Orderer/Order manager? If your event has prices, the Orderer (or Order manager) step is added automatically. The system requires a billing contact whenever an order has a price… Where can I see emails sent from my event? All emails sent from your event can be viewed under Communication → Sent emails.The overview shows the subject, type, date, number of recipients and any failed… How to use manager approval for your event Manager approval is used when registrations must be approved by a manager before they are completed.The participant submits the registration, and the manager receives an email… How can a participant edit their registration? Participants can edit their choices and their personal details after registration if editing is enabled for the event.Personal details can only be edited if the specific… How can participants cancel their registration themselves? Participants can cancel their own registration if self-cancellation is enabled for the event.When enabled, participants can cancel directly from their order confirmation/overview page, as long as… How do I add an own reference to an order? You can add an internal reference to an order if you need to store information such as a project number, department code or other internal notes.The… How do I find duplicate email addresses among participants on my event? If the same email address appears more than once across the lists in your event, you can review the registrations in one overview. Go to Participants… Where can I check the operational status of Conference Manager? You can check the current operational status of Conference Manager on our Operational Status page.