Participants can cancel their own registration if self-cancellation is enabled for the event.
When enabled, participants can cancel directly from their order confirmation/overview page, as long as they are within the cancellation deadline.
To enable participant self-cancellation:
Go to The event → Basic setup and click Edit under the box The event. Under Deregistering deadline, set May participants themselves cancel their registration? to Yes. If needed, set a Deadline and choose whether the system should use Automatic refund for card payments, or whether refunds should be handled manually.
Automatic refund can be enabled if your event uses online card payments.
Automatic refund only works for payments made by card through CMPM, and only if the payout has not yet been transferred to your account.
If the participant paid by another method, or if the payout has already been made to you, refunds must be handled manually.
For participants to use the cancellation option, they must be able to access their order confirmation/overview page.
You can use the standard link in the order confirmation email, or insert the link manually in any email.
To insert a link to the participant’s order confirmation in an email:
Go to Communication → Emails and open or create an email template. Click Insert link and choose Select a page on the website. From the dropdown, select Order confirmation. This inserts a personal link that takes participants directly to their own order overview.
