If you see an error message when uploading your invitation list, it could be due to a few reasons.
First, it might have to do with your setup of the Excel file. Make sure that each email address is in its own individual cell and that you use rows and columns to categorize each person’s information.
Next, ensure there are no extra sheets or unnecessary data in your Excel file. Keeping the sheet clean and simple can help avoid issues.
If you’ve copied names, email addresses, or other information from another source, there might be hidden formatting causing problems. When pasting data into Excel, it’s a good idea to paste it as plain text to avoid any hidden formatting.
If the issue still happens, try copying your data into a fresh Excel sheet and uploading it again.
Should the problem persist due to technical issues or other unknown factors, please reach out to our Customer Success team for help.
