FAQ
Participant says they have paid – why can I not see the payment on their order?
If you are using Conference Manager Payment Management and a participant has paid by bank transfer, there are two common...
How many licenses do I have?
You can view your organisation’s licenses and manage access yourself: Open one of your events → Click on The Event....
I changed the participant category for a participant – how do I update the companion’s category too?
Changing the participant’s category does not automatically update the companion’s category. It’s not possible to change the companion’s category directly....
How do I change the sender details on the invoice?
The sender information shown on the invoice – such as name, address, and VAT number – comes from the organiser...
How do I change the URL address for my event website?
If you want to change the URL (web address) of your event site, you can do this in the website...
